How can unarmed security personnel support emergency services?

Unarmed security personnel play a crucial role in supporting emergency services during incidents. By providing directions and information about the situation, they enhance the efficiency and effectiveness of the response. This assistance can involve guiding emergency responders to the scene quickly, relaying important details about the nature of the incident, the number of people involved, and any immediate hazards that may exist.

Having firsthand knowledge of the environment allows security personnel to give accurate information that can be vital to emergency service operations, such as identifying exits, or potential obstacles that may impede response efforts. Their presence can also help manage the crowd, allowing emergency services to focus on their critical tasks without unnecessary distraction.

In contrast, actions such as refusing to engage or criticizing the responders can delay assistance and create confusion, while attempting to take control of the situation could undermine the authority of trained emergency personnel who are best equipped to handle the crisis.