What is meant by "conflict resolution"?

"Conflict resolution" refers to the process of resolving disputes or disagreements in a constructive manner. This approach is essential in various environments, including workplaces and personal relationships, as it involves communication, understanding, and collaboration. The goal is to find a mutually acceptable solution that addresses the underlying issues of the conflict while maintaining a positive relationship between the involved parties.

In contrast to ignoring disputes or reducing accusations without addressing the problem, effective conflict resolution actively engages the parties to discuss their differences. It focuses on understanding each person's perspective and working together towards a solution, which ultimately fosters a more harmonious and productive environment. The option of escalating issues to management does not resolve the conflict directly but shifts responsibility away from the involved parties, which can lead to unresolved tensions rather than constructive solutions.