Which action is inappropriate for a security officer when managing a situation with an aggressive individual?

In situations involving aggressive individuals, the approach taken by a security officer is crucial for ensuring the safety of everyone involved, including the aggressive person. When a security officer escalates the situation with aggressive behavior, it not only undermines the potential for de-escalation but can also lead to increased tension and violence.

Utilizing calm verbal communication is a key strategy that helps to soothe the individual's anger and may diffuse the situation. Assessing the environment for safety is essential to identify potential risks or escape routes, and seeking assistance if needed is a prudent action to ensure that the officer is not alone in managing the aggression, potentially reducing the risk of harm. These approaches focus on resolution and safety, contrasting sharply with the inappropriateness of responding aggressively.