Why might unarmed security officers conduct interviews with witnesses?

Unarmed security officers conduct interviews with witnesses primarily to gather information that can clarify the circumstances of an incident. This process is crucial for understanding what happened, establishing the sequence of events, and identifying any involvement by individuals in the situation. By collecting detailed descriptions from witnesses, security officers can piece together the incident more accurately, which may assist in reporting to law enforcement or in preparing incident reports for their organization.

This practice is also essential in ensuring that the perspectives and statements of those who witnessed the incident are documented while the details are still fresh in their memories. This information can be invaluable in investigations, helping to determine facts and assess whether any policies were violated or if further action is needed in relation to the incident.